Stonehearth Remodeling

Built-In Communication.

You will always have access to our team, and you are guaranteed a weekly video call to discuss project progress until your remodel is complete.

Lack of communication is one of the most frustrating aspects of working with a remodeler. Too often homeowners are not aware of what is happening and whether project timelines have changed. We solve this with our guaranteed four-business hours-or-less response time and weekly video calls to update you on our progress. You will always be in the loop.

custom bathroom with walk in shower and dark floors

Built-In Communication

bathroom remodel and sketches

The Challenge

Lack of communication. Plain and simple. Your remodeler doesn’t update you when project timelines change, and you never know what’s going on throughout the remodeling process.

It’s simply poor business to not have the answers you need at all times. Almost every remodeler has it backwards – they give homeowners more communication before the project begins than during, leaving homeowners frustrated and uninformed. 

home remodel plans with wrench and tablet

The Solution

A tangible, proven protocol that guarantees communication as a part of the process.

Any remodeler will say they practice good communication, but few have any way of proving it. The solution is building communication into the process through guaranteed communication protocols and pre-scheduled meetings.

light bulb

How Built-In Communication Solves This

The communication piece of our E2E Protocol guarantees a preset weekly video call progress update, and 4-business hour communication.

If you inquire, you are guaranteed an answer back from our team within a maximum of 4-business hours. You’ll have real-time tracking of project progress on our cloud-based portal, and we will have a progress update video call with you every week.

How Does It Work?

Communication is a vital aspect of any remodeling project. It should be built into the framework, but, unfortunately, it usually isn’t. This leaves homeowners in the dark about their projects.

Our remodeling process doesn’t allow for poor communication. You will have 24/7 real-time access to our cloud-based project management portal. Our VET Agreement ensures all details are clarified before the remodeling project begins. We will also have a weekly 15-minute progress update video call with you, and if you contact us with any questions, you are guaranteed a maximum response time of four business hours.

A kitchen with black and white cabinets, white marble countertops, a large island with white cushioned stools with a vase of purple flowers, pendant lighting over the island, and wood floors.

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What Else Makes Us Different?

Pricing Transparency

Too often homeowners do not know how much their project will end up costing until the end. We solve this through pricing transparency. Our VET Agreement ensures all project details are communicated ahead of time and any changes made during the project are visible in our cloud-based project portal. No pricing surprises ever.

Design Included

Most remodelers leave homeowners frustrated with their “loose” design standards. Homeowners are forced to accept napkin-like drawings of their projects or seek outside design help from other vendors. We solve this by including top-notch design services as a part of our remodeling process.

Total Satisfaction

Total Satisfaction isn’t just an end result, it’s also the process it takes to get there. We guarantee total satisfaction with your home remodel through our E2E Protocol, ensuring pricing transparency, built-in communication, and expert design services before your project even begins. You won’t just love your remodel – you’ll love your remodeling company. We guarantee it.