Stonehearth Remodeling

Why We’re Different.

Remodeling companies keep letting homeowners down in the same ways over and over. We are the only remodeling company that has developed a tried and true process to fix these issues and we can prove it.

Every remodeler claims to be different, yet homeowners continue to be let down through pricing dishonesty, lack of communication, and amateur design standards. We’re the only remodeling company that actually solves these key industry issues through our comprehensive “E2E Total Satisfaction Protocol.”

The Only Remodeler Solving Key Industry Issues

Our E2E Total Satisfaction Protocol ensures your remodeling experience will be seamless and satisfactory throughout. Ready to start the conversation?

END TO END
SATISFACTION
PROTOCOL

The only End-to-End solution that solves the three most common remodeling industry pitfalls

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TRANSPARENCY

We solve the frustration of not knowing how much your project will actually cost up-front & throughout the process: ZERO SURPRISES

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COMMUNICATION 

We prevent miscommunications by making dialogue a part of the process. We take time to understand your wishes and explain our process.

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DESIGN

We solve the design dilemma by including top notch design as a built-in part of our service.

SATISFACTION

We guarantee total satisfaction with your project and your remodeler from start to finish.

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TRANSPARENCY

We solve the frustration of not knowing how much your project will actually cost up-front & throughout the process: ZERO SURPRISES

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COMMUNICATION

We solve communication gaps by making it a part of the process. We will know your desires & you will know the process

DESIGN

We solve the design dilema by including top notch design as a built in part of our service

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SATISFACTION​

With your project & your remodeler

Total Satisfaction Remodeling:

How It Works

Price Transparency

We address the uncertainty of not knowing how much your project will actually cost by sharing figures up front and throughout the process.

Lack of transparency is one of the biggest consumer frustrations in the remodeling industry. There is nothing more frustrating than not knowing how much your project is actually costing, your final project price, and the timeline. Here’s how we solve this problem:

VET Agreement

Our “VET Agreement,” or “Values, Expectations, & Transparency Agreement” keeps us accountable to each other’s expectations throughout the entire remodeling process.

Flexible And Transparent

Pricing may change if you choose to make a change to the project, but all price changes are tracked and presented in real time in our online cloud-based portal.

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Built-In Communication

Communication is the single biggest homeowner frustration during remodeling. We solve this by building communication directly into our process. We will understand your wishes and you will know the process it takes to get there.

Communication is vital to any remodeling project. We believe it’s poor business to not have the answer you need when you need it. Here’s how we solve this:

4 Hour Communication Guarantee

We guarantee that we will respond to you within four business hours. No matter what.

Weekly Meetings

Our communication happens up front and throughout the process. We will have a 15-minute video call at the beginning of every week to update you on project progress.

Design Included

We solve the design dilemma by including top notch design as a part of our remodeling process.

“Loose” design standards plague the remodeling industry. Remodeling companies force homeowners to either accept amateur drawings or seek an external architect for design help. Here’s how we solve this issue:

Design Included in the Process

Asking a homeowner to go elsewhere to find designs is bad business. We solve this by including design services from top-notch design experts as a part of the remodeling process.

Design Changes Are Available

Our team is available to discuss and make changes to your design as needed. There’s no need to seek a third party and pay additional fees for design changes during your remodeling project.

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Total Satisfaction

Total Satisfaction = End Result + The Process it took to get there. Our E2E Protocol is the only guaranteed solution to total satisfaction in a remodeling project.

Homeowners are consistently fed the lie that satisfaction comes at the end of a home remodel. We’ve talked with enough homeowners frustrated with past remodeling projects to understand that even a dream home remodel is not worth the pain of working with a bad vendor. We guarantee total satisfaction in results as well as the process it takes to get there.

The E2E Protocol

The E2E Protocol solves the three biggest homeowner remodeling frustrations, thus solving the fourth – Total Satisfaction with your remodeling process. You should love your remodeling company as much as your remodel.

Transparency, Communication, and Design

Our extensive research indicates these are the three elements to Total Satisfaction in your remodel. We guarantee them through our E2E Protocol.

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